Refund Policy

Checkout is closed

Waffo Pancake is the selected payment channel. Billing remains disabled and real checkout is closed during setup. Paid purchases cannot currently be completed on this site. This page explains the confirmed policy for when sales open; it does not accept refund requests directly or run an automated refund process. For questions, use the support address on Contact.

Unused orders: 7 days to request a full refund

You may request a full refund within 7 days of purchase if the order is unused. An unused order has no purchased project credits that have been successfully consumed. For a Creator 5-pack, this means none of its five credits has been used.

Saving a cloud draft does not consume a project credit. A failed export whose reserved credit has been returned does not by itself make an order used. A successful paid export uses a project credit. Re-downloading that same export does not use another credit or another successful version.

Technical failures

For a technical failure, the first step is to try to fix the problem so you can complete the export, with a refund where appropriate. A failed export returns its reserved project credit and does not count toward the project’s 3 successful versions in 7 days.

Returning a reserved credit is different from refunding money to a payment method. Deleting a project or its files does not itself issue a refund. Requests outside the unused-order policy depend on the problem and applicable consumer rights.

How a request will be handled

Use the support email on Contact for questions about a purchase or technical failure.

Include your order number, account email and a brief description of the issue. For an export problem, include the project or export identifier if available. Do not send passwords, full card details or private photo files as part of an initial request.

Order, credit and export records will be used to review the request. This page does not promise an automatic decision, automatic email, response deadline or refund settlement time. The payment and refund handling process still needs to be verified before sales open.

Your consumer rights take priority

This policy does not limit mandatory rights under applicable consumer law. Those rights take precedence over the 7-day unused-order policy and the technical troubleshooting process.