Contact

Getting help

This is an independently operated service. Include your account email, the relevant project or order number, and a short description of the issue. Please avoid attaching private photos unless they are needed and support has asked you for them.

Support messages are forwarded to the operator’s personal mailbox and handled manually. Replies may come from that personal email address.

Drafts, server files and privacy

Clear a local draft in the editor or clear the site’s browser storage to remove the browser copy. For a private server project, use its signed-in deletion controls and check the displayed 30-day expiry deadline. Server deletion does not remove copies already downloaded to your device.

The Privacy Policy explains local drafts, optional OpenAI checks, account cookies and server storage. For other privacy or account-data requests, email support from the address associated with your account.

For a privacy request, describe whether you need access, correction, export, deletion or account closure. We check account ownership and aim to respond within 30 days, subject to any shorter applicable legal deadline. These requests are handled manually; the email link does not automatically delete an account.

Payments and refunds

Waffo Pancake billing remains disabled and real checkout is closed during setup. Read the Refund Policy for unused orders and technical failures. Send any related questions to the support address above.

Never share your password, password-reset link or full payment-card details with support.